Private Pay Solutions

Your hospital’s uninsured patient accounts have a critical impact to your bottom line. With over 25 years of experience in working in the Medicaid advocacy field, Apollo Health Street addresses on site financial counseling, casework completion, and field service assistance for hospitals across the country. Above all, Apollo handles collectible self-pay balances with dignity and fairness, working with the patient to establish reasonable payment plans. The result leads to reduced bad debt expenses by identifying and collecting accounts early.

Key features and benefits of our solution:

• Careful review of each patient’s situation, using the patient’s financial and social indicators to determine proper workflows
  
• Automated dialers, interactive voice recognition, and online auto-pay tools for ease of payment and payment plan monitoring
  
• Process-driven, bi-lingual customer service representatives bring solutions to your patients’ problems, with one-stop calling
  
• Collaborative approach with your Patient Access and General Accounting departments to ensure a timely and complete Medicare bad debt log for your cost report
  
• Dedicated bilingual group (with quick access to additional languages through professional translators) is responsible for managing all patient inquiries
  
• Call recording for training, quality assurance, and compliance
  
• Account scoring techniques specifically designed for healthcare collections, which helps protect the hospital’s patients from undue collection efforts
  
• Extended collection hours and patient-friendly payment technology

Service line deliverables:    

• Self-pay billing and correspondence
  
• Medicaid and patient advocacy
  
• Dedicated customer service management
  
• External data acquisition tools to improve collections
  
• Medicare bad debt log