Customer Service

Apollo Health Street’s award-winning customer service is the right solution for healthcare organizations looking for a personal touch and efficient operation through call center interactions.

Key benefits and features of our partnership:

• Global resources to efficiently administer customer service
  
• 24/7 availability
  
• Voice professionals who undergo rigorous and ongoing training
  
• Customized staffing models that provide the required Average Speed to Answer (ASA)
  
• Continual monitoring of abandonment rate to maintain the required service level
  
• Focus on First Call Resolution (FCR) with warm transfer of calls requiring escalation
  
• Seamless call transfers within Apollo or outside to customer personnel to allow the most effective and efficient service